TERMS & CONDITIONS
Cancellation policy:
Please note, the deposit is refundable if you cancel your stay 30 days or more prior to arrival. If you cancel your stay less than 30 days but more than 7 days prior to arrival, regretfully your deposit will only be refunded if we manage to re-let your room. We will make every effort to re-let the room. If you cancel less than seven days prior to arrival (or fail to arrive) you will be charged the full cost of the booking. We will try to re-let your room and you will receive a refund for any or all of the days that we manage to re-let.
We recommend guests take out holiday insurance.
Check in:
Check in is between 4-6pm.
Check out:
Check out is before 11 am.
Children:
We regret we are not able to accommodate children.
Pets:
We regret we are unable to accommodate pets.
No Smoking Policy:
Ebb St Ives has a strict no smoking policy on any part of the premises, including, outside. This includes e-cigarettes and vaporisers.
Lost keys:
There is a charge of £20 for lost keys.
Breakages:
Please report all breakages. If your leave without reporting breakages then we reserve the right to invoice a guest following their departure.
Parking:
There is free on-site parking on our drive at the vehicle owner’s risk. Please note we share access to the drive with our neighbours. Please do not obstruct the driveway entrance at any time.
Access:
Access to the property is via the main entrance which is a stable door and is 84cm wide. This gives access to a tiled hall and staircase. Our only guest suite is on the first floor of the property and is accessed via this flight of stairs, which has a left-hand rail. The stairs are carpeted and consist of 13 steps including 2 left hand bends. Regrettably, for this reason, we are unable to accommodate guests who are unable to walk up this flight of stairs.
All internal doors are standard 84cm wide.
The breakfast room is accessed from the main hall through double doors and consists of an open plan dining/living area which is carpeted.
The breakfast sun terrace is accessed from the breakfast/living room via double French glass doors and step down of 14cm.
Please note, the breakfast and sun terrace are available for guests to use during breakfast times only, (between 8-10am). At all other times, the breakfast /living room, sun terrace and garden are for the owners’ private use.
Guests are asked not to enter the lower garden area as it is a private area and has very narrow paths and overhanging shrubs and plants.
The kitchen, utility area and all other bedrooms are strictly private.
Food allergies:
It is your responsibility to inform us before your stay if you have any food allergies or special dietary requirements.
Guest lounge:
We do not have a guest lounge, but between the hours or 8-10 am you have exclusive use of the living/dining room and sun terrace. At all other times, these areas are for our sole use. Our dog roams free in our garden and the open plan area during the day. For this reason, we ask that you do not enter via the garden gate.
Please note, the deposit is refundable if you cancel your stay 30 days or more prior to arrival. If you cancel your stay less than 30 days but more than 7 days prior to arrival, regretfully your deposit will only be refunded if we manage to re-let your room. We will make every effort to re-let the room. If you cancel less than seven days prior to arrival (or fail to arrive) you will be charged the full cost of the booking. We will try to re-let your room and you will receive a refund for any or all of the days that we manage to re-let.
We recommend guests take out holiday insurance.
Check in:
Check in is between 4-6pm.
Check out:
Check out is before 11 am.
Children:
We regret we are not able to accommodate children.
Pets:
We regret we are unable to accommodate pets.
No Smoking Policy:
Ebb St Ives has a strict no smoking policy on any part of the premises, including, outside. This includes e-cigarettes and vaporisers.
Lost keys:
There is a charge of £20 for lost keys.
Breakages:
Please report all breakages. If your leave without reporting breakages then we reserve the right to invoice a guest following their departure.
Parking:
There is free on-site parking on our drive at the vehicle owner’s risk. Please note we share access to the drive with our neighbours. Please do not obstruct the driveway entrance at any time.
Access:
Access to the property is via the main entrance which is a stable door and is 84cm wide. This gives access to a tiled hall and staircase. Our only guest suite is on the first floor of the property and is accessed via this flight of stairs, which has a left-hand rail. The stairs are carpeted and consist of 13 steps including 2 left hand bends. Regrettably, for this reason, we are unable to accommodate guests who are unable to walk up this flight of stairs.
All internal doors are standard 84cm wide.
The breakfast room is accessed from the main hall through double doors and consists of an open plan dining/living area which is carpeted.
The breakfast sun terrace is accessed from the breakfast/living room via double French glass doors and step down of 14cm.
Please note, the breakfast and sun terrace are available for guests to use during breakfast times only, (between 8-10am). At all other times, the breakfast /living room, sun terrace and garden are for the owners’ private use.
Guests are asked not to enter the lower garden area as it is a private area and has very narrow paths and overhanging shrubs and plants.
The kitchen, utility area and all other bedrooms are strictly private.
Food allergies:
It is your responsibility to inform us before your stay if you have any food allergies or special dietary requirements.
Guest lounge:
We do not have a guest lounge, but between the hours or 8-10 am you have exclusive use of the living/dining room and sun terrace. At all other times, these areas are for our sole use. Our dog roams free in our garden and the open plan area during the day. For this reason, we ask that you do not enter via the garden gate.
